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Can GBS Be a Transformation Engine Without Embracing “Experience”?

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ON DEMAND WEBINAR
Duration: 1 hour


Are you missing opportunities to reimagine your Global Business Services (GBS) as a transformation engine for your business? During this webinar you’ll be able to hear how leading GBS organizations are expanding their scope and capabilities to deliver new sources of value by—elevating user experience, driving digital and innovation at scale, enhancing performance, and developing branding and talent.

Join us for this insightful webinar and discover:

  • Best practices for delivering Global Business Services and driving key corporate outcomes
  • The role of technology and essential capabilities required to mature and scale a global shared services model
  • How to drive change management and strategy to build a NextWave GBS organization
  • Examples of successful transformations from a panel of customers

SPEAKERS

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Jeffery Gore

VP Product Marketing Employee Workflow
ServiceNow

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Maria Saggese

Global and EMEIA GBS Partner
EY Consulting

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Dr. Scott Mason

EMEIA ServiceNow Alliance Partner
EY Consulting

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Fausto Grelli

VP Enterprise Services Management GBS
PepsiCo

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Monika Nelson

Sr. Director Global Services Technology
Mars